About Our Retail Service
- Minimum poundage for pickup and delivery is 15lb (=15lb x $1.2/lb) or a minimum charge of $18.
- Regular pickup and delivery is a next-day service, meaning a Tuesday pickup will automatically result in a Wednesday delivery at the same time slot. Same day service will incur a surcharge of $8. There is no expedite service that's less than 12 hours
- Pickup and delivery windows are from 8am to 10am Tuesday & Wednesday
- (Presently) There is no weekend or holiday pickup/delivery
- The cutoff time for scheduling morning pickup/delivery is 6pm the previous night
- For the mutual safety of our customers and the delivery provider, the provider is forbidden to enter the house of the customer. Please bring your laundry to the front door and hand your bag(s) to the provider. We thank you for your understanding.
- We will endeavor to meet your schedule pickup/delivery time. In the event that there is an irreconcilable schedule conflict with multiple pickup and delivery, we might contact you for an alternative time. So, be sure to leave a valid phone or email for us to reach you
- Winter pickup and delivery schedule is dependent on the actual weather condition. Service may be canceled, but we will notify our customers of the alternate plan
- Life happens, we understand. If you are unable to be present during our first pickup or delivery, we will gladly make that second attempt only when we explicitly hear from you again (either via email or phone). We will NOT make further attempt beyond the second visit. Thank you for your understanding
- Payment is due at the time of drop-off. Cash and credit card (with the exception of American Express) are accepted forms of payment. Gratuity for the delivery personnel is optional but appreciated
- ATTENTION Laundry left at our facility unclaimed and unpaid for 60 days (counted from the day of invoice) may be donated (or sold) after a final attempt to contact our client. Laundry that has been paid for will be kept a maximum of 180 months
About Coverage Area
We service a wide geographical base, but our active customer roster concentrates in and around Northern and Central Nassau County in the following areas:
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